Some quick points to consider… 

• Income tax refunds and other federal benefits can be applied to outstanding CEBA (Canada Emergency Business Account) loans without the taxpayer’s approval or direction.
• CRA publishes the current estimated wait times on their phone lines on the Contact the CRA webpage (https://www.canada.ca/en/revenue-agency/corporate/contact-information.html).
• Online platforms that facilitate activities such as short-term rentals, personal services, and car rentals are now required to report information on those earning income from their platforms to CRA on an annual basis.

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